Shipping, Returns & Refunds
Payment
Payment is accepted by credit card and other payment methods available at checkout.
Processing time
All prints are made to order. Please allow 2–5 business days for your order to be printed, packaged, and prepared for shipping.
During busy periods, processing may take slightly longer.
Shipping
All orders are shipped from the Netherlands, where my prints are produced by my print partner.
Shipping costs are calculated at checkout based on your destination.
Delivery
Once your order has been dispatched, estimated delivery time is 1–3 weeks.
Delivery times are estimates and may vary due to circumstances beyond my control.
Tracking
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information.
Cancelling an Order
As each print is made to order, cancellations are only possible before production begins.
If you need to cancel your order, please contact me as soon as possible.
Returns
You may return your order within 14 days of receiving it.
Please contact me before returning your order so I can provide return instructions.
Unless the item is faulty or incorrect, the customer is responsible for the cost of return shipping.
Refunds
Once your return has been received or your claim has been assessed, your refund will be processed using the original payment method.
If you exercise your right of withdrawal, you will receive a refund of the purchase price and the original standard shipping cost.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact me as soon as possible with your order number and photographs showing the issue.
Based on the situation, I will do my best to resolve the issue.
Lost Parcels
If your order has not arrived within a reasonable time after the estimated delivery time, please contact me with your order number.
I will investigate the shipment and do my best to resolve the issue.
